FAQ

Frequently Asked Questions (FAQs)

We’ve compiled a list of common questions to help you with your shopping experience. If you can’t find the answer you’re looking for, feel free to reach out to us at info@coastalfashion-perth.com.

1. How Do I Place an Order?

Placing an order with us is simple:

  1. Browse our products through the navigation menu or search bar.
  2. Select your preferred size and quantity, then click "Add to Cart."
  3. Head to your shopping cart and click "Checkout."
  4. Follow the secure checkout steps to complete your purchase.

2. When Will My Order Be Shipped?

We understand how important it is to receive your order quickly. Here’s what to expect:

  • After placing your order, a confirmation email will be sent to you. Check your spam or junk folder if you don’t see it.
  • Orders are processed within 2-3 business days to ensure quality checks and accuracy before shipping.
  • Once shipped, you’ll receive an email with your tracking number to monitor your delivery.

If you haven’t received your tracking number after 3 business days, please email us at info@coastalfashion-perth.com, and we’ll assist you promptly.

3. Can I Track My Order?

Yes, absolutely!

  • Use the tracking number provided in your shipping confirmation email to track your package on our tracking page.
  • Please note that tracking updates may take 1-3 business days to appear after shipment.

If you encounter any issues or haven’t received a tracking number, contact us at info@coastalfashion-perth.com.

4. I Entered the Wrong Delivery Address. What Should I Do?

Mistakes happen! If you notice an error in your delivery address:

  • Contact us immediately at info@coastalfashion-perth.com or reply to your order confirmation email.
  • Changes can only be accommodated within 3 hours of placing your order. Once processing begins, address updates may no longer be possible.

5.  How Long Does Shipping Take?

Your order will typically arrive within 7-12 business days after shipment.
Processing and delivery times ensure every item is thoroughly checked and packed for a smooth experience.

If you have concerns or questions, email us at info@coastalfashion-perth.com, and we’ll be happy to assist.


6. Can I Cancel My Order?

Yes, orders can be cancelled within 24 hours of being placed.

  • To cancel, email us at info@coastalfashion-perth.com as soon as possible.
  • If your order has already shipped, cancellations will not be possible. However, you can return the item after delivery.

7.  What Is Your Refund & Return Policy?

We offer a 30-Day Money-Back Guarantee for defective or damaged products. To initiate a return:

  1. Email us at info@coastalfashion-perth.com to request a return form.
  2. Ensure the item is in its original condition and packaging.
  3. Return the item to us (shipping costs are the customer’s responsibility).

Once we’ve received and inspected the item, we’ll process your refund.
Please Note:

  • Refunds are not available for items still in transit.
  • Returned items must be in their original condition.

For more details, visit our Returns & Refunds Policy page.

8. What Currency Are Your Prices Displayed In?

All prices are displayed in AUD (Australian Dollars).

9. Do You Ship Internationally?

Currently, we only ship within Australia. Stay tuned for updates as we expand our shipping options in the future.

10. How Can I Unsubscribe from Emails?

If you no longer wish to receive our emails, you can unsubscribe in two ways:

  1. Click the "Unsubscribe" link at the top of the email.
  2. Scroll to the bottom of the email and click the "Unsubscribe" link.

11. I Have a Question That’s Not Listed Here. Can You Help?

Of course! We’re here to assist with any questions or concerns.

Thank you for choosing Coastal Fashion Perth!